Effective Date: November 2019

INFORMATION WE COLLECT  

We currently collect and process the following information:

Personal identifiers, contacts and characteristics (for example, name and contact details) We do not store credit/debit card details.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

When making an online purchase by card to make a website purchase

We may share this information with [enter organisations or individuals].

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

We only collect, store or process information about you if you use our websites to view or buy products or if you voluntarily provide us with such information, for example when you subscribe to our mailing list, enter a promotion or competition, contribute content about yourself to our websites, whether by direct upload, posting such content to one of our social media pages or by using a hashtag or other identifier that we use to integrate social media content with our websites, or if you apply for a job or take part in inquiries or surveys. 

• personal preferences including your marketing and cookie preference;
• content you may provide via a form on our websites;
• your image and any personal information that you include in content that you contribute to our websites (such as comments, photos and videos) as well as the name of the social media account from which you contribute that information; and
• other personal information you provide to us on our websites, via mobile apps, on feedback forms, in our stores or when you interact with us in other ways, both online and offline.  

Our website collects certain information by automated means when you visit us. You can learn more about this activity by visiting our Happy Bag Cookies Statement below.

USE OF INFORMATION

Subject to applicable law, we may collect, use, disclose or otherwise handle your information in pursuit of our legitimate business interests while maintaining appropriate technical and organisational measures to protect the information. These interests include to:

• enable the use of and make improvements to our websites;
• send direct marketing materials to you if you have agreed for us to do so;
• enroll you in and administer our loyalty and other rewards programs upon your request;
• notify you about new products, services, features, promotions, events and special offerings relating to Happybag.com.

We also may use the personal information we collect to protect us against and prevent fraud, claims, and other liabilities and to comply with or enforce applicable legal and regulatory requirements, industry standards, and our policies and terms. We use personal information for these purposes when it is necessary to protect, exercise or defend our legal rights, or when we are required to do so by a law that applies to us. This includes to:

• verify your identity in certain instances (such as when you return merchandise or request a refund);
•  meet any legal and regulatory requirements; and
• secure our operations and protect against, identify and help prevent fraud, unauthorized activity, claims and other liabilities and minimize risk.

SHARING INFORMATION WITH THIRD PARTIES

We do not sell, otherwise disclose, or share information we collect and hold about you, except as described in this Privacy Statement.

We may also disclose information about you: (i) if we are required to do so by law, regulation or legal process (such as a court order) including lawful requests by public authorities to meet national security or law enforcement requirements; (ii) in response to requests by government agencies, such as law enforcement authorities; (iii) for the purpose of or in connection with legal proceedings, or otherwise for the purpose of establishing, exercising or defending our legal rights; or (iv) when we believe disclosure is necessary or appropriate in connection with an investigation of suspected or actual illegal activity. 

We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganisation, dissolution or liquidation), but only where we have first taken reasonable steps to ensure the security and confidentiality of your information.

HOW WE PROTECT YOUR INFORMATION

We maintain appropriate technical and organisational measures to protect personal information against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access. However, we cannot guarantee the effectiveness of these safeguards, and nothing in this notice shall be construed as an express or implied warranty against loss, misuse or unauthorized access, disclosure, alteration or destruction.

RETENTION OF YOUR INFORMATION

We take reasonable steps to ensure that the information we process is reliable for its intended use only, is accurate, up-to-date and complete, and is limited to the information required to carry out processing of a purchase for the purposes described in this Privacy Statement. We retain your information for as long as necessary to fulfil the purposes for which we collect it, except if required otherwise by law. 

YOUR RIGHTS

Subject to applicable law, you may have certain rights with respect to our processing of your information. You have the right to request access to or remove the information we hold about you, obtain confirmation as to whether or not information concerning you exists, be informed of the content and source of such information and check its accuracy. In addition, subject to applicable law, you have the right to correct, update, erase, restrict, or object to the use of, your information held by us.

Also subject to applicable law, you have the right to receive a copy of your personal information free of charge in a structured, commonly used, machine readable format, including a right to have that personal information transmitted to another organisation.

If you change your mind and no longer wish to receive marketing communications from us, you have the right to request that we cease sending marketing communications, whether by email or otherwise, to you. You can do this by:

• checking the applicable box(es) on any form we may use to collect information from you;
• clicking the unsubscribe link displayed in any of our Happybag.com marketing e-mails; or
• otherwise requesting that we do not process your information for marketing purposes.

You can withdraw any consent given to us at any time and free of charge, but you may no longer be able to benefit from our services if you do so.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

To exercise these rights or to make a complaint or submit an inquiry about our privacy practices, please email: enquiries@happybag.com or Call 0333 577 93 93

Or write to:

Happybag.com

PO BOX 940

Newport City 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Happybag.com, Oaklands House, Newport City. NP20 3GD.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

UPDATES TO OUR PRIVACY STATEMENT

This Privacy Statement may be updated periodically and without prior notice to you to reflect changes in our processing of your information and privacy practices. We will post a prominent notice on our website to notify you of any significant changes to our Privacy Statement and indicate at the top of the Privacy Statement when it was most recently updated.